Return and Exchange Policy

At Khilona Market, we want you to be happy with your purchase. If you receive a damaged or incorrect product, we are here to help.

Returns

You may request a return within 3 days of receiving your order if:

• The product is damaged during delivery

• You received the wrong item

• The product has a major defect

To request a return, please contact us with:

• Your order number

• Photos of the product

• A brief explanation of the issue

Refunds

Once we receive and inspect the returned item, we will notify you about the approval of your refund.

If approved:

• Refunds will be issued through the original payment method or bank transfer, depending on the payment used.

• Refunds may take 3–7 business days to process.

Non-Returnable Items

We cannot accept returns if:

• The product has been used or damaged by the customer

• The return request is made after 3 days of delivery

• The item is returned without original packaging

Contact Us

For return or refund requests, please contact us at:

Email: contact@khilonamarket.com
Location: Rawalpindi, Pakistan